Behind the Pype – Elana Feldman

by | Mar 17, 2022 | Customer Experience

Pypestream’s VP, CX & Success talks about how customers succeed with self-service automation.

Elana Feldman uses her deep experience in self-service automation to help Pypestream customers succeed in their own self-service automation initiatives.

Here she talks about the lifecycle of these initiatives, starting with defining KPIs, having an analytics cadence, and the ongoing role of a Pypestream Customer Success Manager. Speaking of analytics, she also reveals her favorite analytics report, plus gives a shout-out to other useful tools in the Pypestream platform.

And she does all of this in just 3½ minutes in this Behind the Pype video. Enjoy!

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