It’s happened to the best of us.
You have a question or an appointment scheduled at your local doctor’s office and you can’t get anyone on the phone. You either get wrapped up in a long string of transfers or you request a callback that never occurs. After a certain point you’re left to wonder if you’ll ever get the customer service you deserve.
This disconnect in communication is due in large part to staffing shortages caused by the epidemic of burnout among healthcare workers. According to the Surgeon General, healthcare worker burnout can cause workers to spend less time with patients, lower the quality of care, and cause medical errors.
When doctors office front desks and call centers become inundated it’s time to start looking towards automation. Automation is the filter that most places need to separate the patients that can help themselves from the patients that can’t. It can allow patients who simply want to schedule a follow up to skip the wait, while cutting back on wait times for patients who might need their questions or concerns handled by a human.
As we step further into the future, hospitals and doctors offices are turning to automation to help solve everyday problems and to make their day to day business processes run smoother. According to the American Academy of Family Physicians, 49% of primary care physician appointments are spent handling electronic health records and doing clerical work. By automating these processes doctors can spend more time face to face with a patient and connecting with them instead of standing behind a computer screen.
At Pypestream, we’re actively looking for new ways to make doctor’s offices more efficient and to increase patient satisfaction. With our HIPAA compliant automation platform, we’re empowering patients to skip the hassle and frustration of calling into a front desk or a call center by creating solutions in which they can self-serve.
Doctors can now help patients before a patient even thinks to call into the office. Sending lab results, appointment reminders, and even providing updates on a patient’s condition are all possible with Pypestream’s solution.
Revolutionize the world of healthcare by bringing doctors and patients closer together on their own time. To find out more about how we can improve patient satisfaction check out our dedicated healthcare site.