In the weeks leading up to Thanksgiving, employees of Pypestream donated over 100 hours of service towards various good causes including environmental preservation, medical needs, and overseas aid. The acts of service stemmed from Pypestream's Volunteer Month, hosted...
In May of 2020 Pypestream partnered with one of the top 5 global streaming services to create an engaging and effective digital customer service strategy. This company was looking to grow their legacy systems to include an offering that was competitive with other...
We’ve all heard it: tales of pushy car salesmen coercing innocent buyers into purchasing vehicles that would be better left in the lot. Fortunately, we see those experiences fading into the past with the advent of digital car purchases becoming increasingly prevalent....
Pypestream's CTO talks about software architecture and the future of self-service automation.Gary MacDougall and his team are behind the self-service automation platform used by leading brands in a wide variety of industries around the world. Here he talks about the...
Pypestream's VP, CX & Success talks about how customers succeed with self-service automation.Elana Feldman uses her deep experience in self-service automation to help Pypestream customers succeed in their own self-service automation initiatives. Here she talks...
Pypestream's SVP, Product Management talks about her radical focus on UX in self-service automation. Amelie Wisniak brings a radical focus on user-experience to her role as leader of Pypestream's product management team. This UX focus is immediately evident when...
Pypestream's SVP of Customer talks about Pypestream’s approach to implementing self-service automation. Nick Hockler has been involved in more self-service automation implementations than he can count. He's seen it all, first at IBM and now leading the Customer...
How to deliver Customer Engagement AutomationMany Customer Experience leaders are grappling with how to deliver a better CX through new technologies. Customer Engagement Automation is among the most in-demand of those because it automates engagements with customers...
Let’s start with the end in mind. Better yet, let’s start with the end in the mind’s eye: the evolution of Digital Assistants pictured as a basic 2-axis chart. It's pretty straightforward. The X-axis measures a Digital Assistant’s intelligence. The Y-axis measures...
Want to succeed in 2022? Meet your customer where she lives. After all, today's consumer reasonably expects all her brands to be fully present on her phone. This includes handling her customer care issues on her phone. And not just on her phone, but in the channels...
The Covid-19 pandemic has dramatically altered nearly every facet of our daily lives. Not surprisingly, the impact on customer care operations has been especially burdensome. My latest white paper, 5 Ways Covid Changed Customer Care & What To Do About It, hones in...
Recruiting is the #1 problem in the entire economy today. Trucking companies are struggling to recruit drivers, restaurants to recruit servers, hospitals to recruit nurses, and so on throughout every industry. For that matter, contact centers are struggling to recruit...