Providing exceptional customer experience (CX) is no longer a choice; it's a necessity. It's no secret that your chatbot is an essential part of the mix. But how do your customers know what your chatbot has to offer? Marketing is the key to ensuring your customers...
Pypestream has recently been awarded the Conversational AI competency on the renowned AWS Marketplace. This accolade not only underscores Pypestream's expertise but also positions us as a leader in the rapidly growing field of conversational AI solutions. For those...
Introduction: In recent years, the rise of artificial intelligence (AI) has sparked discussions and debates about its impact on various aspects of our lives. One prominent AI application is ChatGPT, an advanced language model developed by OpenAI. While ChatGPT offers...
Since the pandemic the hospitality industry has been hit with a myriad of challenges. But those challenges have brought opportunities for significant change and opened doors for exceptional customer experiences. Now that travel is on the rise, according to the U.S....
Our CEO Richard Smullen had the opportunity to speak on a Mckinsey hosted webinar called, Generative AI Unlocking Value for Customer Engagement. In the webinar, Richard highlights the importance of using generative AI to address customer use cases in a targeted and...
We have some exciting news to share! Shannon Pruitt, the Global Chief Content & Partnership Innovation Officer at Stagwell Brand Performance Network, is joining Pypestream as an Executive Advisor. Shannon is a seasoned executive with an impressive track record of...
Last week the Federal Trade Commission announced its proposed ‘Click to Cancel’ rule which, if approved, the plan "would put an end to companies requiring you to call customer service to cancel an account that you opened on their website," FTC commissioners said. It...
We are incredibly excited to announce Pypestream has successfully integrated the world’s most powerful self-service platform with the revolutionary technology behind ChatGPT. In the video below, our CEO Richard Smullen demonstrates how our technology takes ChatGPT to...
In the world of eCommerce, where everyone and their mother has an online shop, it can be hard to stand out. Whether we’re talking about your front-end customer service or your back-end business processes, differentiation can be difficult. Self service automation is...