The first question is an easy one - what’s your job title? My job title is Chief of Sales. Our next question is did you always want to do this job? Sales, as a whole, has consistently captivated my interest and entire career spanning nearly two decades. The dynamic...
Our first question is an easy one: what is your job title? My job title is Senior Vice President of Customers at Pypestream. What exactly do you do? Basically, it covers anything post-sales that involves a customer. We do get a little bit involved in pre-sales but...
Our first question is, what is your job title? I am the Chief Technology Officer at Pypestream. Did you always want to do this job? No, I did not always want to do this job - but it was the second thing I wanted to do. What was the first thing? The first thing I...
The customer service landscape has changed dramatically in recent years. In the past, the face of customer service was the call center. Customers had grown accustomed to long wait times, burnt out representatives, and, quite frankly, a frustrating experience. The...
Between smartphones, our laptops, and our televisions it's really no wonder that we're struggling to stay focused. In 2004, the average attention span when looking at a screen was measured at 2.5 minutes. Now, in a world of Instagram Reels and Tik Toks, our attention...
In the past it was commonplace for chatbots to not understand you. Typing free text into a bot would regularly result in a reply stating it couldn’t make sense of your request and was either connecting you to an agent or that it would like you to try again. The latter...
It's probably safe to say no one has gotten excited about submitting an insurance claim. Perhaps some may disagree with me but it seems unlikely that anyone has ever sat down to submit an insurance claim with the same joy that one might take to an amusement park or to...
The past couple of years have changed how we interact with customer service. Prior to COVID-19, the advent of AI had begun to slowly enhance call centers but, in just a short period of time, the pandemic that rattled the world became a catalyst for its surge in...
The life of the average employee has become strained as the pandemic slowly subsides. Many workers feel overwhelmed and burnt out by their workplaces. This problem, however, could be easily solved by introducing automation into the workforce. As reported by this...
As the digital age progresses and more and more industries turn to automation it only makes sense that financial institutions would do the exact same. Banking apps have become second nature to customers. We have come to expect all the capabilities in our online...
The insurance claim submission process is outdated. In today’s modern world its becoming more and more apparent that something needs to be done to update how we submit claims and, overall, how we interact with insurance companies themselves. According to an article by...
Picture this: you’re an employee trying to access information on your company’s HR website pertaining to your benefits but are unable to for reasons out of your control. Your co-workers are easily able to access this information for themselves. Understandably, this...