Author: Donna Peeples

How to Exceed Customer Expectations

How to Exceed Customer Expectations

So much is said these days about enhancing the customer experience, “delighting” customers and delivering customer service that goes “above and beyond.” For large enterprises, particularly in the insurance industry, this focus on customer experience is fast becoming a...

Satisfaction is Worthless, Loyalty is Priceless

Satisfaction is Worthless, Loyalty is Priceless

Customer loyalty is built upon consistently positive, high-value experiences with a brand, often exceeding customer expectations. Loyalty goes beyond satisfying needs or wants. It’s an emotional connection to a brand that customers love and will happily return for....

5 Ways White Paper

5 Ways Covid Changed Customer Care & What To Do About It

Meet the expectations of post-pandemic consumers through affordable
and sustainable customer care.

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