Every module needed for building & optimizing conversational solutions
Respond with empathy using AI
Solve your customers’ problems faster by knowing their intent. Dovetail uses Natural Language Understanding (NLU) to classify the nature of a customer’s statement and identify their tone, sentiment, and even emojis. With this higher level of emotional understanding, Dovetail can automatically respond to your customers’ inquiries with empathy, sounding more human and less robotic. Furthermore, it can handle multiple languages, making your business better able to serve a diverse customer base.
Connect your backend systems with a few clicks
Reading and writing to backend business systems is a critical step in automation. As Pypestream’s serverless integration layer, Automation Engine allows deep and functional integrations into a variety of back-end systems, both in-house and 3rd party. Automation Engine is Soap, JSON, XML, and Rest API capable and can even utilize RPA technology for legacy systems.
Engagement Studio is a visual editor with drag and drop capabilities enabling teams to rapidly build and deploy solutions in a low code environment. Using rich media assets, it features real-time previews and an intuitive interface.
Continuous improvement with actionable insights
The Engagement Analytics module allows you to analyze and understand every element of a customer interaction on the Pypestream platform. It includes a variety of tools that help you see what customers are doing from start to finish and easily identify areas for improvement and optimization.