Author: Evan Kohn

Why Conversational AI Should Not Be An IT Project

Why Conversational AI Should Not Be An IT Project

Artificial intelligence (AI) has woven itself into the processes of many industries, businesses and teams, but who should own the investment or implementation, and who does it best serve? Conversational AI, the use of automated messaging and voice assistants to create...

5G Won’t Save Customer Experience

5G Won’t Save Customer Experience

Fresh off last month's CES, there's a lot of talk about 5G again. In 2019, the word on the street was that the concept was compelling but that the reality was lacking. This year, everyone agrees that the reality has started to come into focus, particularly as it...

AI Doesn’t Always Need to be More Human

AI Doesn’t Always Need to be More Human

There’s no shortage of ethical, moral, and even legal debates raging right now over artificial intelligence’s mimicry of humanity. As technology advances, companies continue to push the boundaries with virtual assistants and conversational AI, striving in most cases...

Should You Build Or Buy AI? That’s The Wrong Question

Should You Build Or Buy AI? That’s The Wrong Question

Seventy-one percent of people  expect their company's artificial intelligence investments to increase in the coming years  (via 2018 McKinsey data), and it’s no wonder that many of the world’s largest companies are deep in the midst of investing in AI capabilities....

Pypestream Consumer Survey Results

Pypestream Consumer Survey Results

The benefits of automating customer service experiences via conversational AI platforms are rapidly becoming apparent to enterprise business leaders. Not only can these solutions dramatically reduce the costs associated with traditional call-in contact centers, but...

An Inflection Point For Conversational AI

An Inflection Point For Conversational AI

Although conversational AI has been in the headlines for years now, B2C applications of this technology are still in their infancy. I believe that's going to change this year, and we're going to see conversational interfaces replace more websites, mobile apps and...