5 Ways Covid Changed Customer Care &
What To Do About It

Meet the expectations of post-pandemic consumers through affordable and sustainable customer care.

This practical guide examines post-pandemic consumer expectations and the post-pandemic staffing and management challenges of contact centers. The combination is ugly, but hope is on the horizon in a new form of automation, which this white paper describes in plain-spoken, practical terms.

6 Questions Answered in this White Paper

How did consumer behavior change during the pandemic?
What are the post-pandemic challenges facing contact centers?
How does changed consumer behavior clash with current contact center challenges?
How does customer care automation work?
What is a Conversational GUI?
What is the New Normal of successful customer care?
5 Ways White Paper